Today’s legal departments are tasked with accomplishing and contributing more than ever before. Not only do they need to provide legal advice and oversee compliance, they must also anticipate threats, collaborate across teams, contribute towards shaping the strategic direction of their organisations, and more.
Still, most legal departments are measured against just a fraction of what their job really entails. Because, while most legal teams are using metrics-driven approaches to manage their departments, most are only reporting on external spend, turnaround and response times, and quality of work. In fact, this year 90% of departments reported that they used some form of metrics in 2021, compared to just 75% in 2015 (Thomson Reuters Institute 2022 State of Corporate Law Departments Report).